Refund policy

Refund & Return Policy

Last updated: July 2026

At Varenna Global, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are committed to making the return process as simple and transparent as possible.

This Refund & Return Policy explains your rights, our return procedures, refund conditions, exchanges, warranty claims, and other important information regarding purchases made through our website.

1. Company Information

Varenna Global
Operated by GBM DIGITAL BUSINESS SOLUTIONS LLC
7901 4TH ST N STE 300
St. Petersburg, FL 33702
United States

Email: support@thevarenna.com

2. 45-Day Return Guarantee

We offer a 45-day return period beginning on the date your order is delivered.

Within this period, you may request:

a return for a refund;
an exchange (subject to availability); or
another resolution approved by our support team.

Requests submitted after the 45-day period may no longer be eligible for a return or refund unless required by applicable consumer protection laws or covered under our warranty.

3. Return Eligibility

To qualify for a return, the product should generally:

be returned within 45 days of delivery;
be in its original condition;
show no excessive signs of wear, misuse, or damage;
include the original packaging whenever reasonably possible;
include any accessories, manuals, certificates, protective materials, and included items that accompanied the order; and
not have been modified, repaired, or altered without authorization.

Reasonable handling necessary to inspect the product does not automatically make the product ineligible for return.

Products showing clear evidence of misuse, abuse, intentional damage, unauthorized modification, or excessive wear may be refused or may qualify only for a partial refund where permitted by applicable law.

4. How to Request a Return

To begin a return, please contact:

support@thevarenna.com

Please include:

your order number;
the name used when placing the order;
the email address used during checkout;
the reason for the return; and
photographs or videos if the return involves damage, defects, or an incorrect product.

Our support team typically responds within 1–2 business days with the appropriate return instructions.

Please do not return products without first obtaining return instructions.

Unauthorized returns may experience delays or may not be eligible for processing.

5. Return Shipping

Unless otherwise required by applicable law:

If the return is due to:

manufacturing defect;
shipping damage;
incorrect product received; or
another error caused by Varenna Global,

we will provide an appropriate solution, which may include:

replacement;
exchange;
repair;
prepaid return instructions (where available); or
full refund.

If the return is requested because of:

change of mind;
ordering the wrong model;
personal preference;
accidental purchase; or
any reason unrelated to product quality,

the customer is responsible for return shipping costs.

We strongly recommend using a shipping service that includes both tracking and insurance.

The customer remains responsible for the returned package until it has been successfully delivered to the designated return address.

6. Return Inspection

Every returned product is inspected before a refund is approved.

We verify:

product condition;
completeness of accessories;
packaging;
serial or identifying information where applicable;
reported defect (when applicable); and
overall eligibility for return.

If additional information is required during the inspection, our support team may contact the customer.

7. Refund Processing

Once the returned product has been received and approved, refunds are generally processed within 7–14 business days.

Refunds are always issued to the original payment method used during checkout whenever possible.

Depending on your bank, credit card issuer, payment provider, or financial institution, additional processing time may be required before the refund appears in your account.

8. Non-Refundable Costs

Unless required by applicable law, the following are generally non-refundable:

expedited shipping fees;
customs duties;
import taxes;
brokerage fees;
currency conversion fees charged by banks;
payment-processing fees imposed by third parties; and
return shipping costs for customer-initiated returns.

9. Exchanges

Customers wishing to exchange a product for another model should contact our support team before returning the item.

Exchanges are subject to:

product availability;
successful inspection of the returned item;
applicable price differences; and
any required shipping charges.

If the replacement product has a higher price, the customer will be responsible for paying the difference.

If the replacement product has a lower price, any eligible difference will be refunded to the original payment method.

10. Damaged, Incorrect, or Defective Products

If your order arrives damaged, incorrect, or appears to have a manufacturing defect, please contact us as soon as reasonably possible.

To help us evaluate the claim, please provide:

your order number;
photographs of the product;
photographs of the packaging;
photographs of the shipping label;
a short description of the issue; and
a video if the defect relates to the product's functionality.

Depending on the circumstances, we may offer:

troubleshooting assistance;
replacement;
exchange;
repair;
partial refund; or
full refund.

11. Lost Packages

If your package appears to be lost during transit, please contact us.

We will review the shipment with the logistics provider and, where appropriate, request a formal carrier investigation.

A replacement or refund may be issued once the carrier confirms that the shipment has been lost or when our investigation determines that another resolution is appropriate.

12. Refused or Unclaimed Deliveries

Refusing delivery or failing to collect a shipment from the carrier or customs authorities does not automatically qualify as an approved return.

If a shipment is returned because:

import duties were refused;
customs documentation was not provided;
delivery attempts were unsuccessful;
the shipment was refused; or
the package was abandoned or left unclaimed,

any eligible refund may be reduced by:

return shipping costs;
customs charges;
carrier handling fees; and
other non-recoverable expenses,

where permitted by applicable law.

13. European Union & United Kingdom Consumers

Customers residing in the European Union or the United Kingdom may have a statutory right to withdraw from eligible distance purchases within 14 days after receiving their order.

To exercise this right, please contact:

support@thevarenna.com

Our voluntary 45-day return policy extends—not limits—any mandatory consumer rights available under applicable law.

14. Warranty Claims

Warranty claims are handled separately from standard returns.

Our watches include a 24-month limited warranty covering verified manufacturing defects.

Damage resulting from:

misuse;
accidents;
unauthorized repairs;
improper storage;
impact damage;
cosmetic wear;
water exposure beyond the product's rated resistance; or
failure to properly secure the crown before water exposure,

is not covered under the warranty.

Warranty requests should be submitted by email with photographs or videos showing the reported issue.

15. Chargebacks

We encourage customers to contact our support team before initiating a payment dispute or chargeback.

Most concerns—including shipping delays, exchanges, warranty claims, damaged products, tracking questions, refunds, and order issues—can usually be resolved quickly by our customer support team.

Initiating a chargeback while an active refund, replacement, return, or warranty request is already being processed may delay the resolution of your case.

16. Fraud Prevention

To protect both our customers and our business, we reserve the right to request additional information before approving refunds, replacements, or warranty claims.

This may include:

photographs;
videos;
proof of identity where legally appropriate;
confirmation of delivery details;
proof of payment; or
return-tracking information.

Fraudulent claims, abusive refund requests, intentionally damaged products, false delivery claims, or misuse of our return policy may result in the refusal of future purchases or other actions permitted by law.

17. Policy Updates

We may update this Refund & Return Policy from time to time to reflect changes in our business operations, legal requirements, or customer service procedures.

The latest version will always be available on our website.

18. Contact Us

For questions regarding returns, refunds, warranty claims, or exchanges, please contact: