Terms of Service

Last updated: July 2026

Welcome to Varenna Global.

These Terms of Service govern your access to and use of thevarenna.com, including any content, functionality, products, and services offered through the website.

Throughout these Terms, the terms “Varenna Global,” “we,” “us,” and “our” refer to Varenna Global, operated by GBM DIGITAL BUSINESS SOLUTIONS LLC.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using the website or purchasing any product.

1. Company Information

Store name: Varenna Global
Operating company: GBM DIGITAL BUSINESS SOLUTIONS LLC
Business address: 7901 4TH ST N STE 300, St. Petersburg, FL 33702, United States
Email: support@thevarenna.com

2. General Conditions

You may not use our website or products for any unlawful, fraudulent, or unauthorized purpose.

You agree not to reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of the website, its content, or its services without our prior written permission.

We reserve the right to refuse or cancel service when reasonably necessary, including in cases involving suspected fraud, payment risk, inaccurate customer information, unlawful activity, pricing errors, product unavailability, or violations of these Terms.

We may update, suspend, restrict, or discontinue any part of the website or its services at any time.

3. Eligibility

By placing an order through our website, you confirm that:

• you are at least 18 years old or have the authorization of a parent or legal guardian;

• you have the legal capacity to enter into a binding agreement;

• the information provided during checkout is complete and accurate; and

• you are authorized to use the selected payment method.

4. Products and Product Information

We make reasonable efforts to present product descriptions, specifications, measurements, colours, finishes, materials, and images as accurately as possible.

However, the appearance of products may vary slightly due to lighting, photography, screen settings, production batches, materials, or other display differences.

Product images may include decorative or illustrative elements that are not included with the purchased item unless expressly stated in the product description.

All products are subject to availability. We reserve the right to discontinue products, limit quantities, or modify product information without prior notice.

5. Pricing, Currency, and Taxes

Product prices are displayed in the currency shown on the website or during checkout.

Depending on the customer’s location, prices may be displayed in a local currency or converted by the website, payment provider, card issuer, or financial institution.

Currency conversions are estimates unless the transaction is processed directly in the displayed currency. Your card issuer or payment provider may apply its own conversion rate or additional fees.

Applicable taxes may be calculated and displayed during checkout where required.

Customers are responsible for any customs duties, import taxes, brokerage fees, local charges, or other costs imposed by the destination country, unless the checkout or product page expressly states that such charges are included.

We reserve the right to change prices, promotions, discounts, and shipping charges at any time. Price changes will not affect orders that have already been accepted and paid, except where there is an obvious pricing or technical error.

6. Orders and Order Acceptance

Submitting an order constitutes an offer to purchase the selected products.

An automated order confirmation confirms that we have received your order but does not necessarily mean that the order has been accepted.

An order is considered accepted once payment has been approved and the order enters processing or fulfilment.

We may review orders before acceptance and may request additional information to verify the customer’s identity, payment authorization, billing information, delivery address, or order details.

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases of:

• suspected fraud or unauthorized payment;

• inaccurate or incomplete information;

• product unavailability;

• duplicate or unusually large orders;

• pricing, inventory, or technical errors;

• restrictions affecting the destination country; or

• violations of these Terms.

When an order is cancelled before fulfilment, any eligible amount already charged will be returned to the original payment method.

7. Payment

Available payment methods are displayed during checkout and may vary depending on the customer’s location, currency, device, and payment-provider availability.

Payments are processed by third-party payment providers. We do not control the approval or rejection of transactions by banks, card issuers, digital wallet providers, financing companies, or payment processors.

Customers must provide current, complete, and accurate billing and payment information.

We may cancel or place an order on hold when payment cannot be verified or when the transaction is identified as potentially unauthorized or high risk.

8. Order Changes and Cancellations

Customers should contact us as soon as possible if they need to correct their delivery address, product selection, or other order information.

We will make reasonable efforts to accommodate changes before fulfilment, but changes cannot be guaranteed once an order has entered processing or has been dispatched.

Once an order has been dispatched, it cannot normally be cancelled in transit. The customer must receive the shipment and follow the applicable return procedure.

This does not limit any mandatory cancellation or withdrawal rights available under the laws applicable to the customer.

9. International Shipping

Varenna Global ships to customers worldwide, subject to carrier availability, legal restrictions, and service availability in the destination country.

Orders are generally processed within 1–3 business days. Processing times may be extended during high-demand periods, holidays, security reviews, product preparation, or circumstances beyond our reasonable control.

Once the shipment receives its first tracking update, the estimated delivery time is generally 7–15 business days.

Delivery estimates begin after the first tracking update and do not include order-processing time.

Delivery times are estimates and are not guaranteed. Delays may occur due to customs inspections, carrier operations, weather conditions, public holidays, incorrect address information, local delivery restrictions, or other circumstances outside our reasonable control.

10. Tracking Information

Tracking information will be provided when available.

After a shipping label is created, tracking may take several business days to display its first movement or update. This does not necessarily mean that the shipment has not been handed over or is not moving through the logistics network.

Customers are responsible for monitoring their tracking information and contacting us promptly if there is an apparent delivery issue.

11. Customs and Import Requirements

International shipments may be inspected or held by customs authorities in the destination country.

The customer is responsible for providing any information or documentation lawfully requested by customs authorities or the local carrier.

Unless expressly stated otherwise during checkout, the customer is responsible for customs duties, import taxes, handling fees, and other charges imposed after the shipment enters the destination country.

A customer’s refusal to pay applicable import charges or provide legally required information does not automatically entitle the customer to a full refund.

Where a refused or unclaimed shipment is returned to us, any eligible refund may be issued after the product is received and inspected. Original shipping charges, return transportation costs, customs charges, and other non-recoverable expenses may be deducted where permitted by law.

12. Delivery Address and Failed Delivery Attempts

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for delays, unsuccessful deliveries, or losses caused by incorrect, incomplete, outdated, or inaccessible address information supplied by the customer.

If a shipment is returned because of an incorrect address, failed delivery attempts, refusal, or failure to collect the package, additional shipping charges may apply before the order can be sent again.

Any refund for an order returned under these circumstances will be subject to inspection and applicable deductions permitted by law.

13. Delivered, Lost, or Damaged Shipments

An order may be considered delivered when the carrier’s tracking information confirms delivery to the address provided during checkout.

Customers should contact us promptly if tracking shows delivery but the shipment cannot be located. Before contacting us, customers should check with household members, neighbours, reception desks, building management, mailrooms, and the local carrier.

Claims involving possible loss, damage, or non-delivery must be submitted within a reasonable period so that we can request an investigation from the carrier.

Customers may be required to provide photographs, videos, packaging images, declarations, or other reasonable evidence needed to evaluate the claim.

14. Returns

Customers may request a return within 45 days after delivery.

To qualify for a return, the product must generally be:

• unused and unworn;

• in its original condition;

• free from damage, scratches, marks, odours, or alterations;

• returned with its original packaging, accessories, certificates, protective materials, and included items; and

• accompanied by the relevant order information.

Before sending any product back, customers must contact support@thevarenna.com and wait for return instructions.

Products sent to an unauthorized address or returned without prior authorization may not be accepted or may experience processing delays.

The customer is responsible for return-shipping costs unless the product is confirmed to be defective, incorrect, or otherwise required by applicable law.

We strongly recommend using a tracked shipping service. The customer remains responsible for the returned product until it reaches the designated return location.

15. Return Inspection and Refunds

Returned products are inspected before a refund is approved.

We may reduce or refuse a refund where permitted by law if the product:

• shows signs of use, wear, damage, alteration, or improper handling;

• is missing packaging, accessories, certificates, or included items;

• differs from the product originally sent;

• was returned outside the permitted return period; or

• does not comply with the return instructions.

Approved refunds are issued to the original payment method.

After approval, refunds are generally processed within 7–14 business days. Banks and payment providers may require additional time before the amount appears in the customer’s account.

Original shipping charges, expedited shipping fees, customs duties, import taxes, currency-conversion charges, and other third-party costs are generally non-refundable unless required by law.

16. European Union and United Kingdom Consumer Rights

Consumers located in the European Union or United Kingdom may have a statutory right to withdraw from an eligible distance-purchase contract within 14 days of receiving the goods, without providing a reason.

To exercise this right, the customer must send a clear withdrawal request to support@thevarenna.com within the applicable period.

Unless otherwise required by law, the customer is responsible for the direct cost of returning the goods.

The customer may be responsible for any reduction in the product’s value resulting from handling beyond what is reasonably necessary to inspect its nature, characteristics, and operation.

Certain products or circumstances may be excluded from the statutory withdrawal right where permitted by applicable law.

Our 45-day return policy does not remove or reduce any mandatory consumer rights.

17. Defective or Incorrect Products

Customers who receive an incorrect, damaged, or potentially defective product should contact us promptly at support@thevarenna.com.

The customer should provide:

• the order number;

• a description of the issue;

• clear photographs or videos showing the product and reported problem; and

• photographs of the packaging and shipping label when relevant.

Depending on the circumstances and applicable law, we may offer troubleshooting assistance, repair, replacement, exchange, partial refund, or full refund.

A product should not be returned before receiving instructions from our support team.

18. Warranty

Watches sold by Varenna Global include a 24-month limited warranty from the date of purchase, unless a different period is stated on the product page.

The warranty covers verified manufacturing defects affecting the product’s normal operation.

The warranty does not cover:

• normal wear and tear;

• cosmetic wear, scratches, dents, or discolouration;

• damage caused by impact, accidents, improper storage, or misuse;

• damage caused by water exposure beyond the stated resistance rating;

• failure to properly close or secure the crown before water exposure;

• damage caused by unauthorized repairs, modifications, or adjustments;

• loss, theft, or accidental damage;

• damage to packaging or accessories; or

• issues caused by failure to follow product-care instructions.

Proof of purchase and reasonable evidence of the reported defect may be required.

The warranty is provided in addition to any mandatory legal rights available to the customer.

19. Promotions and Discount Codes

Promotions and discount codes are subject to their stated terms, validity periods, product restrictions, and availability.

Unless otherwise stated:

• discount codes cannot be combined;

• discounts cannot be applied retroactively;

• promotions have no cash value;

• promotional offers may be limited to one use per customer; and

• promotional products or gifts may be subject to availability.

If an order containing a promotional gift is returned, the gift must also be returned in its original condition. Where permitted by law, the retail value of an unreturned promotional item may be deducted from the refund.

20. Intellectual Property

All website content, including text, graphics, photographs, videos, logos, icons, layouts, product descriptions, visual materials, and website design, is owned by, licensed to, or lawfully used by Varenna Global.

The content is protected by applicable copyright, trademark, and intellectual-property laws.

You may not reproduce, distribute, modify, publish, transmit, sell, license, or commercially exploit any website content without prior written permission from Varenna Global or the relevant rights holder.

21. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, analytics platforms, social networks, and external websites.

Third-party services are governed by their own terms and privacy policies.

We are not responsible for third-party websites, content, availability, practices, security, or services that are outside our reasonable control.

22. Prohibited Uses

You may not use the website:

• for unlawful or fraudulent activities;

• to submit false, misleading, or unauthorized information;

• to infringe intellectual-property rights;

• to transmit malicious software or harmful code;

• to interfere with the website’s security or operation;

• to scrape, copy, or extract website content without authorization;

• to impersonate another person or organization; or

• to bypass purchasing, fraud-prevention, or security restrictions.

We may suspend or terminate access to the website when these Terms are violated.

23. Disclaimer of Warranties

We aim to provide accurate information and reliable website access. However, the website may occasionally contain errors, interruptions, outdated information, or technical issues.

To the maximum extent permitted by law, the website and its content are provided on an “as available” basis without warranties beyond those expressly stated in these Terms.

Nothing in this section excludes warranties or consumer protections that cannot legally be excluded.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Varenna Global and GBM DIGITAL BUSINESS SOLUTIONS LLC will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the website, delayed delivery, third-party services, or the purchase of products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including mandatory consumer rights.

25. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Varenna Global, GBM DIGITAL BUSINESS SOLUTIONS LLC, and their service providers from claims or losses resulting from your unlawful use of the website, violation of these Terms, or infringement of another person’s rights.

This provision does not apply where prohibited by applicable consumer law.

26. Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles.

For consumers residing outside the United States, this choice of law does not remove any mandatory consumer protection granted by the laws of the customer’s country of habitual residence where those protections legally apply.

27. Consumer Disputes

Customers should first contact support@thevarenna.com so that we can attempt to resolve concerns directly.

Where applicable, consumers may also contact a competent consumer-protection authority or recognized alternative dispute-resolution body in their country of residence.

Varenna Global does not commit to participating in voluntary consumer arbitration proceedings unless required by applicable law.

28. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in effect.

29. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

30. Changes to These Terms

We may update these Terms periodically to reflect changes to our business, products, services, legal obligations, or operational practices.

The latest version will be published on this page together with its updated revision date.

Changes apply from the date they are published unless a different effective date is stated.

31. Contact Us

Questions about these Terms of Service may be sent to:

Varenna Global
Operated by GBM DIGITAL BUSINESS SOLUTIONS LLC
7901 4TH ST N STE 300
St. Petersburg, FL 33702
United States

Email: support@thevarenna.com

Business hours:
Monday to Friday, 9:00 AM – 5:00 PM (CET)